30 Claude Prompts for Small Business Owners (Copy and Paste)

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You are helping me run [business name], a [type of business, e.g. family dental clinic] in [city]. Our customers are [who they are]. We sell [main services] and our prices start at [price]. Our tone is [friendly, plain, no jargon]. We reply to enquiries on [WhatsApp / email / phone]. Always write in [UK / US] English, keep messages short enough to read on a phone, and never invent prices, offers or facts. If you need a detail you don’t have, ask me first.

1 · First reply to a new enquiry

Here is a new enquiry: “[paste message]”. Write a reply I can send on [WhatsApp / email]. Thank them by name, answer their question in one or two sentences using only the facts in my instructions, and finish with one simple question that helps me book them. Under 70 words.

2 · Reply library for common questions

List the 10 questions new customers ask a [type of business] most often before booking. For each, write a short, friendly reply I can save as a quick reply. Leave [square brackets] wherever I need to add my own price, hours or policy.

3 · Qualifying questions

I keep wasting time on enquiries that are not a fit. Write 5 polite questions I can ask a new lead for [service] to find out their budget, timing and what they need, without sounding like an interrogation. Then write them as one short message.

4 · After-hours auto reply

Write an out-of-hours auto reply for [business name]. Say when we will reply (we open at [time]), give a link to [booking page / price list] so they can get started, and ask one question about what they need. Warm, under 50 words.

5 · Turn a voicemail into a reply

Here is a voicemail transcript from a missed call: “[paste]”. Summarise what the caller wants in one line, then write a text message I can send back now that confirms I got their message and offers two times to talk.

6 · Price question without scaring them off

A lead asked “how much does [service] cost?” Our price depends on [factors]. Write a reply that gives an honest starting price of [price], explains in one line what changes it, and invites them to a quick call or to send [photos / details] for an exact quote.

7 · Three-message follow-up sequence

A lead asked about [service] [number] days ago and has gone quiet. Write 3 follow-up messages for day 2, day 5 and day 12. Each under 50 words, each with a different reason to reply (a helpful tip, a quick question, a polite close-out). No guilt-tripping.

8 · Chase a quote

I sent a quote for [job] worth [amount] on [date] and heard nothing. Write a short, friendly follow-up that checks they received it, offers to answer questions, and makes it easy to say no. Under 60 words.

9 · Win back old leads

Here is a list of people who enquired in the last 6 months but never booked: [paste first names and what they asked about]. Write one short personal message for each that references what they asked about and asks if they still need help.

10 · Handle “I need to think about it”

A potential client for our [law firm / agency / clinic] said “I need to think about it.” Give me 3 replies that respect that, ask one gentle question to find the real concern, and agree a time to check back.

11 · Call notes to follow-up email

Here are my rough notes from a call with a prospect: “[paste notes]”. Turn them into a follow-up email that recaps what they need, what we agreed, the price discussed and the next step with a date. Plain English, under 150 words.

12 · Calm reply to a complaint

Here is a complaint from a customer: “[paste]”. Write a reply that acknowledges the problem without making excuses, says exactly what we will do ([refund / redo / call]), and gives a timeframe. Do not admit legal liability. Under 100 words.

13 · Reply to a negative Google review

Here is a 2-star Google review of my [type of business]: “[paste]”. Write a public reply under 80 words that thanks them, takes the conversation offline, and shows other readers we take feedback seriously. Do not share any private details about the customer.

14 · Appointment reminder

Write an appointment reminder for a [dental / physio / legal consultation] appointment on [day] at [time]. Include what to bring, how to reschedule, and our cancellation policy: [policy]. Friendly, under 60 words.

15 · Say no politely

A customer asked for [request we can’t do]. Write a polite reply that says no clearly, explains why in one sentence, and offers [alternative].

16 · Ask for a review

Write a short message asking a happy customer for a Google review after [job / appointment]. Mention one specific thing we did for them: [detail]. Include [review link]. Under 50 words.

17 · A month of social posts

Plan 12 social posts for [business] for next month, aimed at [customer] in [area]. Mix tips, behind-the-scenes, customer questions and one offer. Give each a one-line idea and a draft caption under 60 words. No hashtags, no emoji.

18 · One idea, five formats

Here is a tip we give customers: “[tip]”. Turn it into a Facebook post, a LinkedIn post, a WhatsApp Status line, an email subject line, and a 30-second video script.

19 · Email newsletter draft

Write a short monthly email for customers of [business]. Include one useful seasonal tip about [topic], one piece of news: [news], and one call to action: [book / reply / visit]. Under 200 words, subject line included.

20 · Find out what customers really want

Here are 20 recent enquiries and reviews: [paste]. Group them into the main reasons people contact us and the words they use. Then suggest 5 headlines for my website that use their words, not mine.

21 · Lead magnet idea

Suggest 5 free resources a [type of business] could offer in exchange for an email or WhatsApp number, such as a checklist or price guide. For each, say who it attracts and write the first draft of its title and outline.

22 · Ad copy variations

Write 5 Google or Facebook ad headlines (under 30 characters) and 3 descriptions (under 90 characters) for [service] in [city]. Focus on [main benefit]. No claims I can’t prove.

23 · Homepage review

Here is the text from my homepage: “[paste]”. Act as a first-time visitor who needs [service]. Tell me in under 10 seconds whether it is clear what we do, who for, and how to contact us. Then list the 5 changes that would most likely get more enquiries.

24 · Service page draft

Write a service page for [service] at [business] in [city]. Include a clear headline, who it is for, what is included, the price from [price], 4 FAQs, and a call to action to [WhatsApp / book]. About 400 words, plain English.

25 · Google Business Profile description

Write a Google Business Profile description for [business] in [city], under 750 characters. Mention our main services: [list], who we help, and what makes us different: [detail]. No links, no phone numbers, no capital-letter hype.

26 · Weekly Google post

Write 4 short Google Business Profile updates for a [type of business], one per week, each under 300 characters with a clear call to action. Topics: [offer], [tip], [team or job photo], [seasonal reminder].

27 · Plain-English summary of a document

Here is a [contract / supplier terms / policy]: [paste or upload]. Summarise it in plain English in 10 bullet points, then list anything unusual or worth asking a professional about. This is for my understanding, not legal advice.

28 · Write a simple process

Turn these notes on how we [handle new enquiries / onboard a client] into a numbered step-by-step checklist a new staff member could follow on day one: [paste notes].

29 · Job advert

Write a job advert for a part-time [role] at [business] in [city]. Hours: [hours]. Pay: [pay]. Include what the day looks like, what we need, and how to apply. Honest and under 250 words.

30 · Weekly priorities

Here is everything on my plate this week: [paste list]. Sort it into must do, should do and can wait, based on what brings in revenue or keeps customers happy. Then suggest which 2 tasks I could hand to Claude or someone else.