30 WhatsApp Business Quick Replies, Copy and Paste
You answer the same ten questions every day. Where are you? How much is it? Are you open Saturday? Typing those out by hand, on your phone, between jobs, is how replies end up slow or never sent.
WhatsApp Business quick replies fix that. In the free WhatsApp Business app you can save up to 50 messages, give each a shortcut, and send any of them by typing / in a chat. Below are 30 WhatsApp quick reply templates you can copy, fill in and save today, grouped by the moments that matter most: new enquiries, pricing, booking, follow-up and after the sale.
At a glance
- Time: about 20 minutes to save your first 10
- Cost: free (WhatsApp Business app)
- Difficulty: easy
- You’ll get: ready-made replies for the questions you answer most, sent in two taps
How do WhatsApp Business quick replies work?
A quick reply is a saved message with a shortcut. You type / in a chat, pick the reply (or keep typing its shortcut to filter the list), edit it if you need to, then send. Nothing goes out automatically: you stay in control of every message.
According to WhatsApp’s own help page (checked November 2026), here is how to set one up in the app:
- Open the menu and go to Business tools > Quick replies.
- Tap Add.
- Write your message, then set a shortcut (a short word like price or hours).
- Tap Save.
To use it, open a chat and type / then choose the reply. You can also tap Attach > Quick replies. The message drops into the text box, so you can swap in the customer’s name before sending.
Worth knowing: WhatsApp caps you at 50 saved quick replies. Quick replies can include images and videos on your phone, but media is not supported in quick replies on WhatsApp Web or Desktop. If you reply from a laptop, keep your key replies text-only.
Quick replies are different from automatic replies (greeting and away messages), which send on their own. Use both: auto replies to acknowledge every message instantly, quick replies to answer the real question fast.
Shortcut names that are easy to remember
The shortcut is what makes this fast, so keep it to one plain word you’d guess even on a busy day. A simple system:
| Shortcut | What it sends | When to use it |
|---|---|---|
| /hi | Warm first reply with a question | Every new enquiry |
| /price | Pricing or price range | How much is it? |
| /hours | Opening hours | Are you open…? |
| /loc | Address and map link | Where are you? |
| /book | Booking link or available slots | Ready to book |
| /fu1 | First follow-up | No reply after a day or two |
| /review | Review request | After a job is done |
New enquiry quick replies (1 to 6)
The first reply decides whether the conversation keeps going. Answer, then ask one question so the customer has an easy next step.
1 · Any business · First reply
Hi [name], thanks for getting in touch with [business]. Happy to help. What are you looking for today?
2 · Dental or beauty clinic · New patient
Hi [name], thanks for messaging [clinic]. Are you a new or existing patient, and what would you like to book in for?
3 · Home services · Quote request
Hi [name], thanks for reaching out. So I can give you an accurate quote, could you send your postcode/ZIP and a couple of photos of the job?
4 · Law or accounting firm · First contact
Hi [name], thank you for contacting [firm]. Could you tell me briefly what the matter is about? I’ll then let you know who is best placed to help and the next step.
5 · Estate agent · Property enquiry
Hi [name], thanks for your interest in [property]. It’s still available. Are you looking to view it, and are you buying with a mortgage or cash?
6 · Any business · Busy right now
Hi [name], got your message, thank you. I’m with a client right now and will reply properly by [time]. If it’s urgent, just let me know here.
Pricing and information replies (7 to 13)
Pricing questions are the most common message most small businesses get. A good price reply gives a real number or range, says what’s included and invites the next step.
7 · Any business · Price range
Great question. [Service] usually costs between [price range], depending on [main factor]. If you tell me [detail], I can give you an exact figure.
8 · Any business · Fixed price
[Service] is [price] and includes [what’s included]. Would you like me to check the next available slot for you?
9 · Small agency · Package question
Our [package] starts at [price] per month and covers [deliverables]. Most clients start with a quick 15-minute call so we can check it fits. Would [day] or [day] suit you?
10 · Any business · Opening hours
We’re open [days] from [time] to [time]. Outside those hours, message us here and we’ll reply first thing.
11 · Any business · Location
We’re at [address]. Here’s the map link: [Google Maps link]. Parking: [parking info].
12 · Any business · Payment methods
We accept [payment methods]. Payment is due [when], and we’ll send a receipt by [email/WhatsApp].
13 · Any business · Can’t help
Thanks for asking, [name]. That’s not something we offer, but [other business or option] should be able to help. Let me know if there’s anything else I can do.
Booking and appointment replies (14 to 19)
Once someone wants to book, remove every step you can. Offer two specific times rather than asking when they’re free.
14 · Any business · Offer two times
I can fit you in on [day] at [time] or [day] at [time]. Which works better?
15 · Any business · Booking link
You can pick a time that suits you here: [booking link]. You’ll get a confirmation straight away.
16 · Any business · Booking confirmed
You’re booked in for [day] at [time] at [address]. If anything changes, just reply here. See you then.
17 · Clinic or salon · Reminder
Hi [name], a reminder of your appointment tomorrow at [time]. Reply YES to confirm or let us know if you need to move it.
18 · Home services · On the way
Hi [name], this is [your name] from [business]. I’m on my way and should be with you in about [minutes] minutes.
19 · Any business · Reschedule
No problem at all. I’ve cancelled [old slot]. Would [day] at [time] or [day] at [time] work instead?
Follow-up replies (20 to 25)
Most enquiries that go quiet aren’t a no, they’re busy. A short, friendly follow-up brings many of them back. For a full sequence, see our guide to automated lead follow-up.
20 · Any business · First nudge
Hi [name], just checking you saw my last message about [topic]. Happy to answer any questions.
21 · Any business · After a quote
Hi [name], did the quote for [job] make sense? If anything needs adjusting, let me know and I’ll update it.
22 · Any business · Make it easy to say no
Hi [name], I don’t want to keep messaging if the timing isn’t right. Are you still thinking about [service], or shall I close this for now?
23 · Estate agent · After a viewing
Hi [name], thanks for viewing [property] today. What did you think? If you’d like to make an offer or see something similar, I can help with either.
24 · Any business · Missed call
Hi, sorry I missed your call. This is [name] from [business]. How can I help? You can reply here and I’ll get back to you shortly.
25 · Any business · Old lead check-in
Hi [name], are you still looking for help with [service]?
After-sale and support replies (26 to 30)
The conversation doesn’t end at payment. These replies handle thank-yous, reviews and the occasional problem without you starting from scratch.
26 · Any business · Thank you
Thank you for choosing [business], [name]. If you need anything at all, just message us here.
27 · Any business · Review request
Hi [name], glad we could help with [job]. If you have a minute, a short Google review would mean a lot to us: [review link]. Thank you.
28 · Any business · Order or job update
Quick update on [order/job]: [status]. Next step is [next step], expected by [date].
29 · Any business · Complaint
I’m sorry to hear that, [name], and thank you for telling us. Could you share [detail or photo]? I’ll look into it today and come back to you by [time].
30 · Any business · Referral
Thanks again, [name]. If you know anyone who needs [service], feel free to share this chat link: [WhatsApp link]. We look after referrals well.
Shortcut: For template 30, make your chat link with our free WhatsApp Link Generator. It builds a wa.me link with a pre-filled message, so referrals arrive already saying who sent them.
Quick replies that work vs ones that don’t
| Works | Breaks | Why |
|---|---|---|
| Ends with one question | Ends with Let me know | A question gives the customer an easy next step |
| Real price or range | Please call for pricing | Many people ask on WhatsApp precisely because they don’t want to call |
| [name] placeholder you fill in | Dear customer | Generic openers read like a bot |
| Two specific times | When are you free? | Fewer back-and-forth messages before a booking |
| Short, under 3 lines | A wall of text with every detail | Phone screens are small; one point per message |
What most guides leave out
Most quick reply lists you’ll find are written by software companies, so they quietly mix up two different things: quick replies in the free WhatsApp Business app (saved text you send by typing /) and quick reply buttons in paid WhatsApp Business Platform message templates (tappable buttons, which need a provider). If you use the free app, you don’t need any software to use everything on this page.
They also skip three practical points:
- Personalise before you send. The reply lands in the text box, not straight in the chat. Ten seconds to add a name and a detail is what stops it reading like a copy-paste.
- Fifty is a limit, so curate. Start with your top 10 questions. Look back over last week’s chats and save the answers you typed more than twice.
- Quick replies speed you up, they don’t reply for you. If messages sit unread for hours, the bottleneck is attention, not typing. That’s when WhatsApp automation or an instant-reply system earns its keep.
FAQ
How many quick replies can I save on WhatsApp Business?
Up to 50, according to WhatsApp’s help centre. If you hit the limit, delete ones you rarely use under Business tools > Quick replies.
Are quick replies available on regular WhatsApp?
No. Quick replies are a WhatsApp Business app feature, along with greeting messages, away messages and labels. Our guide to WhatsApp vs WhatsApp Business covers the other differences.
Can I use quick replies on WhatsApp Web?
Yes, you can send them from WhatsApp Web and Desktop by typing /. WhatsApp notes that media files are not supported in quick replies on Web or Desktop, so images and videos only send from the phone app.
Do quick replies send automatically?
No. You choose when to send each one. For messages that go out on their own, set up greeting and away messages instead.
What’s the difference between quick replies and greeting messages?
A greeting message sends automatically to new contacts. A quick reply is a saved answer you send manually. See our WhatsApp greeting message examples for the automatic side.
Sources and update notes
Setup steps, the 50-reply limit and the Web and Desktop media note come from WhatsApp’s help page, How to use quick replies, checked November 2026. Menu names can vary slightly between Android and iPhone versions of the app. The templates are written by YouMaximize for you to adapt freely.
Last updated: November 2026
Fast replies win the job. Quick replies help when you’re at your phone. If enquiries still wait hours for an answer, we’ll show you where they’re slipping through and how an instant-reply system would catch them.